Founded in 2018, the Australian firm Cognitive View analyses customer communication data to identify conduct-related risk. The company – led by CEO Dilip Mohapatra – have had a busy last year, despite the challenges brought about by the pandemic. So what is next for the company?
Mohapatra highlighted how the company has begun to look towards expansion, stating that the Australian Trade Commission is helping the company venture into the US market while looking to move faster into the UK.
He commented, “This acceleration is happening because, for us, it is time to scale up. Being virtual also provides more capital efficiency as we save time and cost – so that is a good thing.
As for the last year, the pandemic gave Cognitive View the opportunity to focus more on collaboration compliance to support the future of work.
Mohapatra said, “According to Gartner, 75% of companies plan to shift some of their employees to remote working post-covid. This puts a lot of focus on collaboration compliance. We can now analyze more than 60 collaboration platforms.”
This year, Cognitive View becomes available on several marketplaces, including Genesys Cloud, Cisco Webex, Zoom, RingCentral, and Redbox Marketplace. This means Genesys customers can now leverage Cognitive View conversational AI for customer experience, QA, compliance, and conduct risk.
“Our objective at Cognitive View is to be the number one collaboration compliance vendor worldwide, so we are working hard on this.”
As the company looks to expand in line with its ambitions, it has also underlined plans to raise capital, a task that it is currently undertaking.
Why is conduct risk required in a remote working model?
As regulated firms move to a hybrid working model, ensuring appropriate conduct is maintained, everyone adheres to corporate policies becomes critical. Data protection across multiple communication channels has never been so challenging.
Examples of conduct related risks that organizations are facing include inappropriate conduct as the boundaries between work and home blur, such as bigotry, cyberbullying, personal attack, sexual misconduct, confidentiality breach and criminal activity.
Other activities include the phishing and social engineering attacks targeted to exploit remote workers, unauthorised access to meetings and intentional or accidental sharing of sensitive, personal or corporate information through screen shares, whiteboards, and webcams as well as in chat messages.
Mohapatra concluded by highlighting that collaboration compliance helps firms maintain organizational awareness of company culture and acceptable behaviour and ensures compliance and privacy policies.
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