Verint has launched new automated verification and capture capabilities that address compliance challenges associated with customer and employee engagement.
The customer engagement company delivers a variety of compliance offerings including capture and encryption of voice, text, video and instant message interactions, as well as speech, text and desktop analytics, and automated verification.
“Verint helps organisations simplify, modernise and automate compliance for regulations like GDPR, PCI, HIPAA, MIFID II and many others,” notes Verint’s John Goodson, senior vice president and general manager, products. “In doing so, we’re helping organisations capture, control, retain and analyse the appropriate data using a single system of record and automating many ongoing compliance activities, enabling them to more effectively engage with their customers, reduce risk, and avoid fines and reputational damage.”
The company focuses on customer engagement optimisation, security intelligence, and fraud, risk and compliance. It claims to help address compliance blind spots and gaps, and maintains the discipline of ongoing compliance, all while delivering strong return on investment to enterprise compliance departments.
Its Automated Verification solution automates the process of checking systems for issues across multiple applications (e.g., ACD, IVR, recording, desktop applications, routers, firewalls) and simulates user transactions to validate performance.
Through the platform organisations get control and awareness of system health, status and performance to avoid issues with service availability, data integrity and data breaches, while also helping significantly reduce manual work related to ensuring compliance.
Verint Recordings helps create a single system of record to address a business’ collaboration technology compliance needs. With Verint, they can capture interactions across the enterprise, from contact centers to back-office operations, branches and trading floors, and across a wide range of communication modes, including newer collaboration capabilities. All of these interactions can involve data protected by GDPR.
Copyright © 2018 RegTech Analyst
Copyright © 2018 RegTech Analyst
