The Santa Barbara-based firm has added support for the RingCentral Contact Centre to its existing RingCentral MVP integration in a bid to deliver the most comprehensive compliance and security solution to RingCentral customers.
This expansion of its strategic partnership with RingCentral will see Theta Lake become available on the RingCentral global price list, providing customers seamless access and procurement of Theta Lake offerings.
Carson Hostetter, Chief Revenue Officer at RingCentral, said: “Together with Theta Lake’s modern communication compliance and security capabilities, we are providing our customers with a cutting-edge comprehensive, secure, and compliant unified cloud communications platform.
“Our joint customers can significantly increase employee productivity while effectively and efficiently addressing regulatory requirements and reducing risks of fines. ”
Theta Lake’s launch of Smart Capture for RingCentral Contact Centre along with the existing integration with RingCentral MVP (Message, Video, Phone) provides the most comprehensive certified compliance and security integration coverage and capabilities for RingCentral video, voice, contact centre, voicemails, SMS, messaging, faxes, and more.
The announcement follows hot on the heels of Theta Lake’s inclusion as a vendor in the new Gartner market category of Digital Communication Governance (DCG) and also receiving the Best Compliance Product for Unified Communications (UC) at the UC Awards.
Anthony Cresci, SVP, Finance, Business Development and Operations, at Theta Lake, said: “RingCentral has been one of our longest standing strategic partners, resulting in global growth surpassing 150% per year for the last two years for offerings tailored for RingCentral customers in Financial Services, Government, Healthcare, and other risk-sensitive organisations.
“Together with RingCentral’s robust APIs, Theta Lake has been able to deliver the most certified integrations and advanced suite of archiving, compliance and security capabilities across RingCentral MVP and Contact Centre.
“Theta Lake’s inclusion on RingCentral’s Global Price List helps customers by increasing accessibility and streamlining procurement of Theta Lake’s compliance and security services, improving both time to value and customer satisfaction.”
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Copyright © 2018 RegTech Analyst