Cognitive View, a leading tech firm renowned for leveraging artificial intelligence to heighten customer experiences, has launched a groundbreaking Generative AI tool.
The move marks a significant stride in the firm’s commitment to improving how businesses handle customer complaints.
This development is driven by a vision to revolutionise the customer complaints management process.
By harnessing the power of Generative AI, Cognitive View aims to foster a more prompt and effective response to customer grievances, thereby elevating overall customer satisfaction and adherence to regulatory standards.
The tool is programmed to create a summary of customer complaints by analysing the grievances in accordance with the company’s guidelines and regulatory requirements. This results in a comprehensive understanding of the nature of the complaint, insights on similar complaints within the industry, and an assessment of potential compliance issues.
Consequently, businesses can achieve a more profound understanding of their customers’ perspectives and expedite the resolution of complaints.
Beyond the immediate resolution of complaints, this new tool proves invaluable in its ability to identify trends and patterns in customer complaints. By proactively pinpointing areas of compliance gaps, businesses are given the opportunity to address these issues head-on. The insightful data provided by the tool can also foster product improvements, modifications to the customer service process, or even updates to company policies.
The Generative AI tool, as Cognitive View envisions, could redefine how businesses navigate customer complaints. Leveraging this AI-powered solution could lead to improved customer experience, increased loyalty and retention, regulatory compliance, and a competitive edge in the market.
Cognitive View has also taken great care to include several checks and balances within the tool to ensure customer fairness.
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