Theta Lake, a provider compliance for audio and video communication, today announced that it has joined the RingCentral Connect Platform Partner Program.
RingCentral Office is a cloud communications solution that combines voice, video meetings, and team messaging into a single cloud solution. Organisations that use video marketing, video conferencing, video chat, and audio calls are now faced with a barrage of new regulations such as MiFID II, FCA, GDPR, FINRA, FFIEC, with communication compliance becoming more complex.
Theta Lake will now work with RingCentral to enable regulated organisations, such as Financial Services and Insurance, to archive audio recordings, allowing them to comply with long-term regulatory retention requirements. Customers will also be able to use Artificial Intelligence (AI) to automatically detect compliance risks within calls.
“Compliance is critical to protect customers, increase brand trust and reduce organisational risk,” said Anthony Cresci, vice president, business development & operations, Theta Lake. “As a member of the RingCentral Connect Platform Partner Program, we have leveraged the robust infrastructure and APIs in place to build an integration with RingCentral Office to address the compliance needs of regulated organisations.”
Theta Lake has now fully integrated its compliance AI platform with the company’s offering, reducing the organisational risk and cost of compliance for call recording supervision.
Founded in 2017, San Mateo, California-based Theta Lake provides a purpose-built product suite for automatic policy detection of regulatory risks, compliance workflow, and retention for video marketing, video calls, and audio calls.
The suite detects risks in audio, visual, spoken, shown, and shared content in audio and video content. Risks are surfaced in an AI-assisted workflow for compliance personnel to move more quickly and effectively through digital content review and supervision.
Earlier this year, Theta Lake, formed two new partnerships and product integrations. The company partnered with Vidyard, a platform designed to help organisations drive more revenue through online videos by enabling individual viewer tracking and improved customer engagement. It also partnered with Videolicious, an automatic video creator which provides sales teams with a solution to build personalised edited videos with music, transitions, logos and graphics.
The RegTech also recently released a white paper: the best practices for audio recording supervision.
Copyright © 2018 RegTech Analyst
Copyright © 2018 RegTech Analyst
