TTEC Holdings has acquired fellow builder of global customer experience technology FCR for an undisclosed amount.
Headquartered in Oregon, FCR offers customer care, social media community management, technical support and business process solutions. Its clients span the financial, healthcare, e-commerce, and high-tech sectors.
Following the close of the deal, FCR will keep its name and operate as a stand-alone entity within TTEC. Current president Matthew Achak and chief operating officer Katheryn Carnahan will continue to lead operations, while chairman John Stadter will move to an advisory role.
TTEC provides customer experience technology and services to support customer care, fraud prevention and detection, workflow automation, and consulting, among others.
FCR president and founder Matthew Achak said, “TTEC is known as the pioneer and industry leader in customer experience transformation and one of the only companies in the world who can deliver both the technical and human expertise to meet the omnichannel, AI, ML and automation needs of our existing and aspiring unicorn clients at global scale..
“In TTEC we have found the perfect partner and complement to help take our business and clients to the next level. Culturally, we share a focus on employee experience that results in unmatched, award-winning customer experiences for our clients.”
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