Tag: RingCentral

Recordkeeping violations continue to rise, with fines now surpassing $4bn since 2021 due to employees' use of unauthorised communication channels. Regulatory bodies have underscored that merely having off-channel policies is insufficient.

As the regulatory landscape tightens its grip on digital communications, the imperative for exhaustive capture and archival of electronic dialogues grows increasingly critical.

Managing customer interactions across diverse digital platforms presents a complex challenge. However, the recent integrations between Theta Lake and RingCentral introduce a robust solution to this dilemma, specifically through their digital and omnichannel support functionalities within RingCX Digital and RingCentral Contact Center.

In a significant move underscoring the persistent focus on regulatory compliance within the financial sector, the Securities and Exchange Commission (SEC) has once again made headlines by imposing fines on another 16 firms.

In the fast-paced world of data protection and privacy, 2024 marks a significant year with its own set of challenges and opportunities. Theta Lake, a provider of digital communications governance technology, has offered a comprehensive list of the top data protection strategies, focusing on how Theta Lake is pioneering in this space.

2023 was a pivotal year in digital communications governance. In the US, regulatory bodies imposed hundreds of millions in fines, extending their reach from banks to broker-dealers, investment advisers, and credit rating agencies. Similar actions were observed in the UK, with regulatory bodies sanctioning banks and fining firms for non-compliance in trading communications.

As penalties continue to rise for record-keeping failures, a new report from Theta Lake found that almost 98% of financials services leaders it surveyed were dissatisfied with their current archives and voice recording tools.

The wave of recordkeeping enforcement actions in the finance sector has now expanded to brokers, investment advisers, and credit rating agencies. Leading this charge...

Earlier this week, Theta Lake and RingCentral enhanced their relationship. Looking towards the future, how are the two firms transforming comms security?

The UK's Financial Conduct Authority (FCA) recently released a ten-point checklist for companies in anticipation of the new Consumer Duty regulation set to be enforced on July 31, 2023. This regulation marks a pivotal shift in the regulatory landscape, impacting both new and existing services and products available for sale or renewal.