NICE launches new dedicated GDPR compliance solution

NICE, a provider of cloud and on-premises enterprise software solutions, has released an end-to-end, dedicated GDPR compliance solution for contact centers.

The GDPR Compliance Center, a solution for meeting the requirements of the European Union’s new General Data Protection Regulation (GDPR) in the contact center, will streamline the implementation of mechanisms for the adequate processing of private data recorded in order to achieve greater transparency.

GDPR is set to implemented on the 25th of May 2018 and will impact all organisations processing EU subjects data. Organisations who fail to comply will be subjected to large fines.

Miki Migdal, president of the enterprise product group for NICE, said, “As privacy becomes a customer experience differentiator, and driven by the risk of heavy fines, complying with GDPR is a huge concern for our customers worldwide.

NICE GDPR Compliance Center offers a unique solution that leverages our market-leading recording and analytics technologies to ensure companies can easily meet the new regulatory requirements. With the best-of-breed NICE compliance software at their fingertips, IT teams, contact center agents and compliance officers alike can rest assured they are fully prepared ahead of the changes GDPR is set to bring about.”

Designed to provide actionable intelligence for proactive and corrective action aligned with the principles of the GDPR, NICE’s GDPR Compliance Center monitors data governance processes and notify users on potential breach or vulnerabilities. It also includes Do-It-Yourself capabilities to satisfy the request of customers to exercise their “right to be forgotten” and “right to access” or data portability.

The offering is based on NICE’s engage recording solution and allows for the recording and verification of customer consent to ensure that no sensitive data is stored. It also addresses the security aspects of the regulation with media encryption, dedicated anonymization processes and authorization controls, to ensure that access to sensitive data is strictly limited. It the new offering supports a wide array of solutions for record keeping, PCI DSS, MiFID II consumer protection and privacy regulations, including HIPAA, SEC-17, CFPB, and more.

NICE helps organizations deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organisations in more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions.

Earlier this month, a global investment bank announced plans to deploy the NICE COMPASS Communication Compliance Assurance solution in a bid to meet MiFID II and other regulatory requirements.

The solution will streamline and automate the bank’s financial communication compliance processes to help it meet regulatory requirements and reduce compliance-related workloads, costs and risks.

Copyright © 2018 RegTech Analyst

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