Responding to governance events such as audits, investigations, and e-discovery has become increasingly complex with the adoption of unified communications and collaboration (UCC) technologies.
IT stakeholders, tasked with managing compliance archive storage and architecture, are often swamped by the sheer volume and intricacy of modern communications, compounded by limitations posed by older archiving investments.
The complexity of search and discovery processes often leads to “best guess” efforts, which can result in overlooked risks, misjudged cases, and potentially severe consequences like fines, sanctions, and damage to the organization’s reputation.
Theta Lake, a pioneer in digital communications governance and archiving, recently delved into compliance search and discovery for unified communications.
Today’s organizational communication encompasses a vast array of formats including emails, chats, SMS, documents, voice communications, and even visual elements like whiteboards or videos. For a large organization with thousands of employees utilizing multiple communication platforms, managing this content can be daunting. The exponential growth of data and the dynamic nature of digital conversations, which may span across various platforms and over extended periods, adds to the challenge, it said.
Moreover, the complexity of UCC content is not just in its volume but also in its nature. Textual communications, for example, may contain emojis, images, memes, and file attachments that could potentially cloak risky communications. The interplay between different communication forms during a single conversation and the persistence of chat conversations over long periods further complicate the analysis of communication patterns, relationships, and intents.
Traditional methods for managing regulated data, such as email and voice archives, are struggling to keep pace with these modern communication demands. These legacy systems, while providing secure storage for regulated information, come with significant trade-offs, including redundant costs, productivity losses, and increased complexity due to the need to navigate continually evolving UCC platforms and features. Additionally, the requirement to manually pivot between different archival systems and compile investigation sets or case data under tight deadlines further strains compliance efforts.
In response to these challenges, Theta Lake has introduced its Unified Search, Discovery, and Replay solution. This innovative tool allows organizations to efficiently aggregate necessary data across different modalities, environments, and timelines to present a comprehensive overview of communications.
It provides a unified view of a user’s digital identities to close gaps during investigations and identify conversation patterns and anomalies that warrant further scrutiny. Furthermore, Theta Lake’s solution integrates advanced technologies such as generative AI, visualizations, dashboards, and digital identity mapping. This robust approach not only enhances the accuracy of keyword searches but also avoids data over-collection, enabling compliance, legal, and risk management teams to respond swiftly and effectively to governance events.
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