Using biometrics to provide strong customer authentications is becoming more popular and is beginning to be used in ATMs to help customers identify themselves.
Electronic IDentification, a pioneer in the integration of face biometrics solutions thanks to its VideoID and SmileID technologies, explains how it can work in ATMs in a new blog.
The RegTech company kicks off by explaining that the identification happens in two stages. “First, the system has to be able to recognise a face in an image, sometimes in a live video, and then compare the recognised face with the system’s database to identify the subject,” Electronic IDentification explained. “This process is complicated to perform, especially in real-time video.”
So while using facial biometrics in ATMs might seem like a simple enough process, Electronic IDentification notes that it is actually a remarkable feat made possible by a “combination of computer operations, technology, and research, which has been constantly optimised and improved to offer customers a flawless experience.”
Simply put, an ATM equipped with facial recognition software will ask the user to first show their face to a camera and to tap in their pin or digital bank signature before the system verifies and validates the identity of the client. Once the process is completed, the user will be granted access to the system, their accounts and cards.
“Each bank can adjust this procedure to their needs, for example, by requesting that the customer also presents his credit card instead of entering the pin,” Electronic IDentification continues. ”
While several banks have already installed ATMs with facial recognition software, Electronic IDentification predicts that this is just the beginning. It believes the setup can be soon be used to contract and sign in an ATM or digital terminal with OTP, enable users to open accounts at the ATM and for cash withdrawal with NFC solution for contactless ID documents.
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