ACA Group, a governance, risk and compliance platform, has added a range of new capabilities to its ComplianceAlpha platform.
ComplianceAlpha is a fully integrated, holistic regulatory risk and compliance management platform that provides a single view into all activities that could put businesses at risk, coupled with ACA’s market expertise and hands-on services.
ACA said these latest additions are designed to better support the surveillance of and adherence to policies related to electronic communications.
ACA said, “By offering electronic communication surveillance capabilities via the ACA ComplianceAlpha platform, financial services firms, globally, can now leverage inbuilt functions to bring regulatory investigations to the fore, and seamlessly escalate issues to management.
“In addition, ACA’s RegTech surveillance solutions provide the tools necessary to capture communications across multiple channels including email, collaboration tools, and mobile devices to provide complete supervision and archiving of employee communications.”
The solution also includes a policy-based surveillance engine, relationship forensics and simple tools to manage items of interest including case management and an investigation toolset. It employs machine learning and natural language processing that allow compliance teams to quickly and defensibly close alerts. Communications can be stored for the long-term in the compliant archive within ComplianceAlpha[1].
ACA Group chief product officer Annie Morris said, “As electronic communications recordkeeping comes under increased scrutiny from global regulators, it’s now clear that firms need to move beyond policies and procedures, and actually be able to access and analyse communications data to take proactive action to ensure compliance. For example, our relationship forensics calculates relationship strength between employees or employees and individuals outside the firm.
“These interpersonal connections are key to understanding where risk can be found – arming the compliance group with insight into communications patterns supplemented with a compelling measure of how well people know each other. Doing so allows the firm to map behaviours, activities, and relationships to uncover potential high-risk behaviours.”
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