Speech recognition technology developer Speechmatics has teamed up with speech analytics software Daisee.
In coming together, they hope to help businesses understand and focus on the customer calls that matter through speech and sentiment analysis software, Lisa.
Lisa offers speech and sentiment analytics software that automates risk and quality management. Its technology is designed to understand the intent, context and empathy of a conversation to quickly identify compliance issues and mitigate risk at scale.
The companies state that transcribing voice data into text format is the first step of understanding content and context of a conversation. Layering Lisa on top of this empowers businesses to get new and valuable insights on the information and lower the chances of compliance breaches.
By leveraging the speech recognition tools of Speechmatics, the platform can give accurate transcriptions.
Daisee founder and CEO Richard Kimber said, “Our technology is built based on the research and knowledge from our experts from a variety of academic backgrounds. When we were looking for a partner to power our speech-to-text functionality, Speechmatics’ rich background in innovation and research coupled with its highly accurate product made it a natural fit for us.”
Speechmatics VP Jeff Palmer said, “Powering the transcription capability in the Daisee solution means that Daisee is able to provide extensive functionality to its customers utilizing the voice data that was previously inaccessible. The contact center market is growing rapidly around the world and with that comes an increasing amount of voice data that is locked in audio recordings.”
Copyright © 2020 FinTech Global
Copyright © 2018 RegTech Analyst
