Gartner reports that 64% of customer-facing employees highlight the market’s need for a solution that minimises friction and breaks down information silos. Furthermore, by the end of 2024, companies adept at implementing a “total experience” strategy will outperform their competitors by 25% in satisfaction metrics.
HCL Total Experience is an all-encompassing platform offering microservices, BPM, CMS, and App Development capabilities. It enables easy management of microservices and the creation of personalised experiences across all channels.
By leveraging a microservices architecture, businesses can eliminate operational silos and securely access data and systems, facilitating rapid and scalable innovation. The Total Experience platform supports the swift construction of experiences and the streamlining of services, whether on the web, via mobile, IoT, kiosks, branches, or call centres.
The Total Experience platform provides essential tools for outstanding engagement with key stakeholders, including orchestrating front-ends, composing superb experiences, and creating and enhancing apps and processes.
It facilitates the unlocking of silos and the integration of systems into composable experiences. This is achieved through no-code and low-code tooling, enabling the creation of applications around core banking systems, encompassing workflow, security, analytics, and more.
HCL Total Experience offers a low-code development tool that interacts with microservices, allowing the quick composition and deployment of omnichannel apps, such as digital payments, payroll, and lending.
The platform also supports transformational services like AI-based cash flow forecasting, conversational experiences, and green banking, significantly reducing development time compared to traditional front-end development.
Businesses can create personalised experiences that delight customers and enhance their overall experience with the Total Experience platform.
New situational apps and workflows streamline existing processes and integrate with core systems, simplifying business transactions for customers.
This platform also brings sites and apps to life with rich contextual images and videos, enabling practitioners to easily access and embed assets to enhance productivity and engagement across any channel.
With a common microservices layer, tailored experiences are crafted for each user, optimising the customer’s journey during every interaction with the company. HCL’s Total Experience solution accelerates the creation of complete experiences, supporting role-based experiences and secure delegate administration.
Customised experiences are provided for business owners, front-line staff, and managers, enhancing the commercial customer experience.
The platform delivers a comprehensive experience across all web and mobile touchpoints, as well as employees’ office and call centre experiences. Practitioners compose experiences within a super/micro-app framework, ensuring a seamless and consistent experience for customers.
Modern organisations require seamless integration of microservices and experiences across multiple touchpoints. The HCL microservices platform is designed to orchestrate, compose, enrich, and integrate services, providing API-level support for data, applications, processes, and digital content.
Integration from any part of the IT infrastructure is possible using a secure REST API.
In a governed environment, any organisation member, including those outside the IT department, can innovate.
By enabling no-code citizen developers, new services, promotions, and experiences can be quickly launched, allowing the central IT team to focus on complex transformation initiatives.
To deliver a total experience, organisations can use the Total Experience platform as a foundation, adding a Customer Data Platform (CDP), Struggle Detection Analytics, and Process Observability.
These enhancements enable the use of AI and user behaviour insights to identify trends and tailor experiences for each customer.
HCLSoftware is uniquely positioned to meet immediate microservices requirements and provide the foundational total experience for next-generation digital platforms.
The Total Experience platform brings microservices to life through tailored experiences across all omnichannel touchpoints for both customers and employees.
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