HCLTech has revolutionized the way businesses expand internationally through its innovative Build-Operate-Transfer (BOT) and Build-Operate-Optimize-Transfer (BOOT) models.
These strategies have significantly enhanced the operational capabilities of a prominent US-based financial services firm, specializing in investment servicing and management for institutional investors. By implementing these models, the firm has successfully established new operations in Eastern Europe and India, achieving a remarkable 40%-45% cost reduction.
The main challenge faced by the client was expanding their operations to Poland and India without substantial initial investment. They required a robust operational foundation that not only maximized outsourcing benefits but also ensured consistency in branding and strict adherence to regulatory controls. HCLTech’s strategic approach allowed the client to transform their operations while maintaining control over their intellectual property and achieving significant cost efficiencies.
In Poland, the operation began with the selection and setup of a site in Krakow, chosen for its skilled workforce and cost-effectiveness. The process was streamlined by consolidating fund accounting operations from multiple locations, significantly boosting operational efficiency. In India, HCLTech set up comprehensive service hubs in cities like Chennai, Pune, and Coimbatore, integrating services under one roof to standardize operations and reduce costs further. These centers, along with additional facilities in Manila, Philippines, focus on digital innovation, enhancing overall service quality.
The implementation of the BOT and BOOT models led to a substantial cost reduction of 40%-45% in the first year alone. The client rapidly scaled its operations, establishing a workforce of 100 local employees within three months, and successfully maintained zero transition delays. This strategic expansion not only ensured compliance with regulatory standards but also provided the client with complete control over branding and operations.
HCLTech’s holistic approach and tailored solutions have empowered their client to seamlessly expand across global markets, thereby solidifying their position as a leader in global operational management. With a focus on comprehensive program management, robust HR support, and advanced automation, HCLTech continues to drive innovation and operational excellence, making it a preferred partner for global businesses.
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