Barclays to provide £1m payout to customers for PPI breaches


The Competition and Markets Authority (CMA) has written publicly to Barclays after the bank failed to send a reminder to customers of PPI policies.

Under the CMA’s PPI order, PPI providers must send annual reminders to customers that set out clearly the cost of their policy, the type of cover they have and remind them of their right to cancel.

Barclays breached the order by failing to send reminders to up to 1,306 of its former Mortgage Payment Protection Insurance policy holders between 2014 and 2017.

These customers, who held both a mortgage and an associated PPI policy with Barclays, had moved house and notified Barclays of their new address. Barclays failed to act properly on this information, with affected customers not receiving reminders.

Barclays only discovered this breach in late 2021. Failure to provide these reminders meant that customers may have kept their policies for longer than they needed or stopped checking for cheaper or better alternatives, and this may have cost them money.

The payout, of up to £1m is made up of refunds and goodwill payments, and comes after Barclays reported the breach to the CMA in October 2021, which it is required to do under the PPI order.

CMA senior director of remedies, business and financial analysis Adam Land said, “Barclays will pay customers up to £1 million after breaching the CMA’s PPI Order. That’s an average payment of around £750 per customer, which is particularly important as the cost-of-living crisis bites. We will now work with Barclays to ensure these payments are made to customers.

“It’s important that all PPI providers take notice – we won’t hesitate to take action, as we have done here, if customers have lost out.”

The Securities and Exchange Commission (SEC) recently slapped Barclays and Barclays Bank with a total fine of $361m for controls failures.

According to SEC, the charge comes in connection with the unregistered offer and sale of an ‘unprecedented’ amount of securities due to a failure to implement any internal control to track such transactions in real-time.

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